MemoHoney Refund: How the 60-Day Money-Back Guarantee Works

By MemoHoney Team · Last updated October 29, 2026 · 4 min read · Buying terms · Medical review by Dr. Aimee Duffy, MD

To get a MemoHoney refund, telephone the order desk on +1 (302) 200-3480 with your order ID within 60 days of the purchase date. Opened bottles are included. Ask for a return authorisation and the return address, pack a note with your name, email and order ID, and post the bottles with tracking at your own cost. The desk then processes the return in 3 to 5 business days, and your card shows it 5 to 10 days later.

Step one: call the order desk with your order ID

A MemoHoney refund starts with a phone call, not an email. The order desk number is +1 (302) 200-3480, and it is printed on your order email and in the footer of every page here. Have the order ID ready, because it is the first thing the desk asks for.

The website email address is a different inbox. It is for website questions and corrections, it cannot see an order, and so it cannot open a refund. If you lost the order email, search your inbox for the purchase date before you call.

The 60-day window and what it covers

The guarantee runs 60 days from the date of purchase, not from delivery, and it covers opened bottles. It is the seller’s policy, and it applies to orders placed through the official checkout that this website hands you to.

A bottle bought from a third-party marketplace listing is a transaction with that marketplace, and this desk cannot open a refund on it.

The five steps from call to refund

1. Telephone the order desk and give your order ID. The number is on your order email and in the footer.
2. Ask for a return authorisation and the return address before you post anything. A parcel that arrives unannounced can be refused, and a refused parcel is the slowest way this goes wrong.
3. Pack a note with your name, email address and order ID. Bottles and nothing else is how a return becomes anonymous.
4. Post it with tracking, at your own cost. Keep the tracking number until the money lands.
5. Allow 3 to 5 business days to process, then 5 to 10 on the card. The desk controls the first wait; the card issuer controls the second.

The returns address on this website is 300 Park Avenue, Floor 17, New York, NY 10022, USA. Still wait for the desk to confirm the address for your parcel. The refund policy page has the full policy, including what happens to a partial return from a six-pack.

Timing the decision so the window still works

Buyers on this desk most often report 3 to 4 weeks before they notice anything, and nobody here reports a week-one effect. So the sensible plan is to judge the capsule around week four and decide between weeks six and eight, well before day 60.

Two bottles at one capsule a day finish at about day 60, which is why the smallest pack is the one that fits the guarantee exactly. On a six-bottle pack, the last four bottles are still unopened when the window closes on day 60, so think about that before choosing it for a first order. The 30-day check-in helps you reach a clear answer in time.

Common refund mistakes to avoid

• Writing to the website email instead of calling the order desk.
• Posting the bottles before you have a return authorisation.
• Leaving your name, email and order ID out of the parcel.
• Sending the parcel without tracking.
• Counting the 60 days from delivery instead of from purchase.

The 60-day refund is a promise about your money, not about your memory. If your memory is getting worse month by month, book a doctor’s visit whatever you decide about the bottle.

Questions buyers ask